Frequently Asked Questions-
Your Best Life Medical eClinic

Notice of Privacy Practices Effective Date: June 19, 2026 Your Rights You have the right to: Get a copy of your medical record. Request corrections to your medical record. Request confidential communications. Ask us to limit certain uses and disclosures of your information. Receive a list of certain disclosures of your information. Obtain a copy of this Notice at any time. Choose someone to act on your behalf when legally authorized. File a complaint if you believe your privacy rights have been violated. Your Choices You have choices regarding how we share information in certain situations, including: Sharing information with family members, caregivers, or others involved in your care. Contacting you regarding appointments, follow-up care, or treatment recommendations. Communications by phone, voicemail, text message, email, or patient portal when authorized by you. Our Uses and Disclosures We may use and share your health information to: Treat You We can use your health information and share it with other healthcare professionals involved in your care. Examples include: Diagnosing and treating illnesses and injuries. Prescribing medications. Ordering laboratory tests and imaging studies. Referring you to specialists or other healthcare providers. Coordinating care with your primary care provider or other clinicians. Run Our Practice We may use your health information to operate our practice, improve quality, manage our business, and comply with legal requirements. Examples include: Quality improvement activities. Staff training and education. Audits and compliance reviews. Licensing and credentialing activities. Risk management and patient safety programs. Bill for Services We may use and disclose your health information to bill and collect payment for services. Examples include: Processing payments. Preparing superbills for reimbursement requests. Working with payment processors and vendors. Appointment Reminders and Health Information We may contact you regarding: Upcoming appointments. Follow-up care. Test results. Prescription-related matters. Preventive health reminders. Telehealth Services Your Best Life Medical eClinic provides healthcare services through telehealth technology. We use HIPAA-compliant systems, including our electronic medical record and patient portal, to support scheduling, communication, documentation, prescribing, and delivery of healthcare services. Telehealth visits are not routinely recorded. For your privacy, we encourage participation in telehealth visits from a private location and recommend use of our secure patient portal whenever possible. How Else Can We Use or Share Your Information? We may share your information: To Help With Public Health and Safety Issues Examples include: Preventing disease. Reporting communicable diseases. Reporting adverse reactions to medications. Reporting suspected abuse, neglect, or exploitation. Preventing serious threats to health or safety. To Comply With the Law We may share information when required by federal, state, or local law. For Health Oversight Activities We may share information with agencies responsible for licensing, inspections, investigations, audits, and regulatory oversight. For Judicial or Administrative Proceedings We may share information in response to a court order, subpoena, or other lawful process. For Law Enforcement Purposes We may disclose information when authorized or required by law. To Respond to Organ and Tissue Donation Requests When permitted by law. For Workers' Compensation, Law Enforcement, and Other Government Requests When required or authorized by law. Your Rights in Detail Get an Electronic Copy of Your Medical Record You may request access to your medical record and other health information maintained by our practice. Ask Us to Correct Your Medical Record You may request corrections if you believe information is inaccurate or incomplete. Request Confidential Communications You may ask us to contact you in a specific way, such as through the patient portal, a specific phone number, or a different mailing address. Ask Us to Limit What We Use or Share You may request restrictions on certain uses or disclosures of your information. We will consider your request and comply when required by law. Obtain a List of Disclosures You may request a list of certain disclosures made by our practice. Get a Copy of This Notice You may request a paper or electronic copy of this Notice at any time. File a Complaint You may file a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint. Our Responsibilities We are required by law to: Maintain the privacy and security of your protected health information. Provide you with this Notice. Follow the privacy practices described in this Notice. Notify you promptly if a breach occurs that may compromise your information. Contact Information Your Best Life Medical eClinic, PLLC Privacy Officer: Michele Lyn Lattimer, FNP-C Website: YourBestLifeMed.com Email: Care@YourBestLifeMed.com Patient Portal: Tebra Patient Portal Questions or Complaints If you have questions about this Notice or wish to exercise your privacy rights, please contact our Privacy Officer. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. Your care and treatment will not be affected if you choose to file a complaint. Changes to This Notice We reserve the right to revise this Notice. Any changes will apply to all health information maintained by our practice. The current version will always be available on our website and upon request.

Patient Bill of Rights and Responsibilities Your Best Life Medical eClinic, PLLC is committed to providing respectful, patient-centered virtual care to adults age 18 and older in Virginia. This notice explains your rights and responsibilities as a patient receiving services through our practice. Patient Rights As a patient of Your Best Life Medical eClinic, PLLC, you have the right to: Respectful, Nondiscriminatory Care Receive considerate, respectful, compassionate, and clinically appropriate care in a safe environment, without discrimination based on race, color, national origin, ethnicity, age, religion, culture, language, disability, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, genetic information, veteran status, socioeconomic status, or any other characteristic protected by applicable law. Dignity and Safety Receive care that preserves your dignity and is free from abuse, neglect, exploitation, harassment, coercion, retaliation, or mistreatment. Clear Information Receive information you can understand about your health concerns, diagnosis, recommended treatment, medications, expected benefits, meaningful risks, alternatives, likely outcomes, and what may happen if you decline recommended care. Communication Assistance Receive reasonable communication assistance when needed. We will make reasonable efforts to provide appropriate auxiliary aids and services for patients with hearing, vision, speech, language, or other communication needs. Because services are provided by telehealth, some accommodations may require advance planning. Please tell us as early as possible about any communication or accessibility needs. Privacy and Confidentiality Expect your health information to be treated confidentially and protected as required by applicable law. You have rights regarding your protected health information, including the right to access records, request amendments, request certain limits on disclosures, and receive an accounting of certain disclosures, as described in our Notice of Privacy Practices. Access to Your Health Records Request access to or a copy of your medical record, subject to applicable law. To request records, contact: Your Best Life Medical eClinic, PLLC 3905 Pegasi Road, Henrico, VA 23231 (657) 576-0034 care@yourbestlifemed.com or via your patient portal Participation in Your Care Participate actively in decisions about your care, including discussing treatment options, asking questions, requesting clarification, and expressing preferences regarding your care plan. Informed Consent and Refusal of Care Give informed consent before treatment when required and refuse recommended evaluation, treatment, medication, testing, or referral. If you decline recommended care, we will explain the potential health risks when appropriate. You do not have the right to demand services, prescriptions, tests, referrals, or treatments that the provider determines are medically unnecessary, clinically inappropriate, unsafe, outside the practice’s scope, or not suitable for telehealth. Choice of Surrogate Decision-Maker Identify a person to make healthcare decisions for you if you become unable to make decisions for yourself, consistent with applicable law. Advance Directives Create an advance directive, living will, or healthcare power of attorney. You may provide a copy to the practice for inclusion in your medical record. Know Your Care Team Know the name, credentials, and professional role of the clinician providing your care. Telehealth Information Receive information about the nature of telehealth services, including its potential benefits, limitations, privacy considerations, and alternatives. You may withdraw consent to telehealth services at any time, although this may limit the practice’s ability to continue providing care. Personal Privacy During Telehealth Visits Receive telehealth care in a manner designed to protect your privacy. You are encouraged to participate from a private, safe location and to tell your provider if anyone else is present during your visit. Referrals and Higher-Level Care Receive guidance or referral for in-person evaluation, emergency care, specialty care, diagnostic testing, or other services when your needs cannot be safely or appropriately managed through telehealth. Financial Information Receive information about expected practice charges, payment responsibilities, and available self-pay, superbill, financing, or out-of-network benefit options before non-emergency services are provided, when reasonably possible. Voice Concerns or Complaints Voice concerns, complaints, or recommendations without fear of discrimination, retaliation, coercion, or interruption of medically appropriate care. To share a concern or complaint directly with the practice, contact: Your Best Life Medical eClinic, PLLC (657) 576-0034 Care@yourbestlifemed.com or via your patient portal 3905 Pegasi Road, Henrico, VA 23231 We will review concerns promptly and make reasonable efforts to address them fairly. You may also file a complaint with an outside agency, including: Virginia Department of Health Professions – Enforcement Division For concerns involving a Virginia healthcare practitioner Phone: 1-800-533-1560 or 804-367-4691 Email: enfcomplaints@dhp.virginia.gov Website: https://www.dhp.virginia.gov/PractitionerResources/Enforcement/FileaComplaint/ U.S. Department of Health and Human Services, Office for Civil Rights For concerns involving discrimination, privacy, or health-information rights Phone: 1-800-368-1019 Website: https://www.hhs.gov/civil-rights/filing-a-complaint/ Patient Responsibilities As a patient, you are responsible for: Providing Accurate Information Provide complete, accurate, and current information about your symptoms, medical history, medications, allergies, past surgeries, hospitalizations, diagnoses, pregnancy status when relevant, and other information needed for safe care. You are also responsible for promptly updating your address, telephone number, email address, pharmacy, emergency contact, and insurance or payment information. Participating Honestly in Telehealth Visits Participate in telehealth visits from a location where you are physically located in Virginia at the time of the appointment, unless otherwise approved by the practice and permitted by law. You are responsible for providing your current physical location and a call-back number at the beginning of each telehealth appointment in case emergency assistance is needed. Maintaining a Safe Telehealth Environment Use a private, safe setting for appointments whenever possible. Do not participate in a telehealth visit while driving, operating machinery, or in another situation that could compromise safety or privacy. Asking Questions Ask questions when you do not understand your diagnosis, treatment plan, medication instructions, follow-up recommendations, financial responsibilities, or the limitations of telehealth care. Following the Care Plan Follow the agreed-upon care plan, including medication instructions, recommended testing, referrals, monitoring, follow-up appointments, and instructions to seek in-person or emergency care when advised. If you cannot or do not plan to follow a recommendation, you are responsible for notifying the practice so that risks and alternatives can be discussed. Seeking Emergency Care When Needed Call 911 or go to the nearest emergency department for emergency symptoms, including severe chest pain, severe trouble breathing, signs of stroke, severe allergic reaction, loss of consciousness, thoughts of harming yourself or others, or other potentially life-threatening concerns. Your Best Life Medical eClinic does not provide emergency services and is not a substitute for emergency care. Respectful Conduct Treat providers, staff, and other individuals interacting with the practice respectfully. Threatening, abusive, discriminatory, sexually inappropriate, harassing, or disruptive behavior may result in termination of the patient-provider relationship, consistent with applicable law and patient-safety obligations. Protecting Your Portal and Account Information Keep your patient portal login credentials private and notify the practice promptly if you believe your account has been accessed without authorization. Financial Responsibility Pay applicable visit fees, balances, copayments, charges for approved services, and any fees disclosed in the practice’s Financial Policy. You are responsible for understanding that a superbill or out-of-network claim submission does not guarantee insurance reimbursement. Providing Advance Directives Provide the practice with a copy of your advance directive, healthcare power of attorney, or other relevant legal healthcare documents if you would like them included in your medical record. Important Telehealth Limitation Telehealth may not be appropriate for every health concern. The provider may determine that an in-person examination, urgent care visit, emergency evaluation, diagnostic testing, or specialist referral is necessary. You are responsible for following these recommendations to help protect your health and safety. Last Reviewed: [June 19, 2026]

Web Privacy Statement Last Updated: June 19, 2026 Your Best Life Medical eClinic, PLLC (“Your Best Life Medical,” “we,” “us,” or “our”) respects your privacy. This Web Privacy Statement explains how we collect, use, protect, and share information when you visit YourBestLifeMed.com or interact with our website. This statement applies to website activity. It does not replace our Notice of Privacy Practices, which explains how we may use and disclose your protected health information (“PHI”) when you become a patient or receive services from our practice. Information We Collect Information You Provide to Us You may choose to provide information when you contact us, request information, book an appointment, complete a form, subscribe to communications, or otherwise interact with our website. This information may include: Name Email address Telephone number City, state, and ZIP code Information included in a message or form submission Appointment-related information you choose to provide Please do not submit urgent medical concerns, detailed health information, payment information, or other sensitive information through general website contact forms or unsecured email. For patient care needs, please use the secure patient portal or schedule an appointment. Information Collected Automatically When you visit our website, we may automatically collect limited technical and usage information, such as: Date and time of your visit Pages viewed and time spent on the website Browser type, operating system, and device type General location information based on IP address Website or search engine that referred you to our website Error, diagnostic, and performance information Information collected through cookies or similar technologies We use this information to maintain website functionality, understand general website use, improve content, protect website security, and help ensure a reliable experience for visitors. Cookies and Similar Technologies Cookies are small files placed on your device that help websites function properly and remember certain preferences. We may use cookies and similar technologies for essential website functions, security, website performance, and limited analytics. You may adjust your browser settings to block or delete cookies. However, blocking cookies may affect certain website features or how the website displays. Depending on your browser or device, you may also be able to use privacy settings or opt-out tools to limit certain advertising-related tracking technologies. Analytics and Website Measurement We may use privacy-conscious website analytics tools to understand how visitors use our website, such as which pages are viewed, how visitors find our website, and whether website content is helpful. We do not knowingly use website analytics or advertising tools to collect, transmit, or disclose protected health information. We do not intentionally allow tracking technologies to collect information from secure patient portal pages, telehealth visit pages, appointment intake pages, or other areas where sensitive health information may be entered. We may review aggregated or de-identified website statistics to improve our website, services, communications, and patient education resources. How We Use Information We may use information collected through our website to: Respond to inquiries or requests Provide requested information or support Schedule or facilitate appointments Improve our website, content, and services Maintain website security and prevent fraud or misuse Communicate with you when you have requested or consented to communication Comply with legal, regulatory, or professional obligations We will use personal information only as reasonably necessary for the purpose for which it was provided or as otherwise permitted or required by law. How We Share Information Your Best Life Medical does not sell your personal information. We may share limited information with trusted service providers who help us operate our website, maintain technology systems, schedule appointments, provide secure communications, or perform other services on our behalf. These service providers are permitted to use information only as necessary to provide services to us and must protect information appropriately. We may also disclose information when necessary to: Comply with applicable law, regulation, subpoena, court order, or legal process Protect the safety, rights, property, or security of our patients, visitors, practice, or others Investigate suspected fraud, security incidents, or misuse of our website Support a business transition, such as a merger, acquisition, sale, or reorganization, as permitted by law Any use or disclosure of PHI is governed by our Notice of Privacy Practices and applicable federal and Virginia law. Email and Electronic Communications Email and website messages may not always be secure. Please do not use email or general website forms to send urgent concerns, medical emergencies, detailed symptoms, prescription requests, or sensitive health information. For urgent medical concerns, call 911 or go to the nearest emergency department. For mental health emergencies or thoughts of self-harm, call or text 988. Routine patient communications should be sent through the secure patient portal whenever possible. Marketing Communications If you choose to receive newsletters, updates, or promotional communications from us, you may opt out at any time by using the unsubscribe link included in the communication or by contacting us at [practice email address]. Opting out of marketing messages will not prevent us from sending necessary administrative, appointment, billing, legal, or patient-care communications. Links to Other Websites Our website may contain links to third-party websites, resources, social media platforms, payment platforms, scheduling tools, or other services. We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy statement of each website or service you visit. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate safeguards when accessing our website, including keeping your devices, passwords, and internet connection secure. Children’s Privacy Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under age 13 through our website. If you believe a child has provided personal information through our website, please contact us so we can review and address the concern. Virginia Privacy Information Your Best Life Medical is a Virginia healthcare practice. Protected health information and health records are subject to applicable federal and Virginia privacy requirements. Virginia’s Consumer Data Protection Act may provide certain privacy rights in limited circumstances. Our practice will respond to valid privacy-related requests as required by applicable law. To submit a request or ask a privacy question, contact us using the information below. Changes to This Statement We may update this Web Privacy Statement from time to time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this statement periodically. Contact Us For questions about this Web Privacy Statement, our privacy practices, or your information, contact: Your Best Life Medical eClinic, PLLC Attn: Privacy Officer 3905 Pegasi Road, Henrico, VA 23231 care@yourbestlifemed.com (657) 576-0034 For questions about your health information as a patient, please review our Notice of Privacy Practices or contact us through the secure patient portal.

Social Media Guidelines Your Best Life Medical eClinic, PLLC maintains social media accounts to share general health education, practice updates, and information about our telehealth services. By visiting, following, commenting on, or otherwise participating on our social media pages, you agree to these guidelines. Important Notice: Social Media Is Not for Medical Care or Emergencies Our social media pages are not monitored for urgent medical needs and should not be used to request medical advice, schedule appointments, discuss personal health concerns, or share protected health information. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health crisis or thoughts of self-harm, call or text 988 for the Suicide & Crisis Lifeline. For existing patients, please use the secure patient portal for non-urgent practice-related communication. Social media messages may not receive a response and are not a substitute for medical care. Our Social Media Channels Your Best Life Medical eClinic may participate on platforms such as: Facebook Instagram LinkedIn YouTube Blogs or other educational channels Our social media content is intended for adults located in Virginia and is provided for general informational and educational purposes only. Community Standards We welcome respectful conversation and value a supportive online community. We reserve the right, in our sole discretion, to remove comments or content and to block or restrict users whose posts are inappropriate, unlawful, misleading, or inconsistent with these guidelines. The following are prohibited: Abusive, threatening, hateful, harassing, or discriminatory comments Profanity, obscene language, or sexually explicit content Personal attacks, bullying, intimidation, or harassment Hate speech or content targeting individuals or groups based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or other protected characteristics Content that violates another person’s privacy, including information about patients, family members, or staff Protected health information or other confidential personal information Medical misinformation or misleading health claims Content that promotes unsafe, illegal, fraudulent, or harmful activity Spam, repetitive posts, solicitations, fundraising, or promotion of unrelated products, services, websites, or organizations Copyright-infringing content or links that may harm computers, devices, or users False statements claiming to represent or be affiliated with Your Best Life Medical eClinic Any content that violates applicable local, state, or federal laws We may preserve or disclose information when required by law or when necessary to protect the safety, rights, or property of the practice, our patients, staff, or others. No Medical Advice or Patient Relationship Information shared through our social media pages is general education only. It is not medical advice and should not replace individualized evaluation, diagnosis, treatment, or consultation with a qualified healthcare professional. Following, commenting on, messaging, or interacting with Your Best Life Medical eClinic on social media does not establish a provider-patient relationship. A provider-patient relationship is established only through an appropriate clinical encounter with the practice. Do not delay seeking medical care because of information you see on social media. Please contact your primary care provider or another qualified healthcare professional for questions about your health. Privacy and Public Posting Anything you post, comment, upload, tag, or share on social media may be publicly visible. Your Best Life Medical eClinic cannot control how others copy, share, save, or use information once it is posted online. For your privacy and safety, please do not post or send: Symptoms, diagnoses, medications, laboratory results, or treatment questions Insurance, billing, payment, or financial information Phone numbers, email addresses, home addresses, dates of birth, or identification numbers Photos containing medical records, prescription labels, patient portal screens, or other personal information Photos or information about another person without their permission Please remember that online content may remain visible indefinitely, even after it is deleted. Third-Party Content and Links Our social media pages may occasionally share links to third-party websites, organizations, articles, or resources. These links are provided for convenience and general education only. They do not constitute an endorsement by Your Best Life Medical eClinic. We are not responsible for the privacy practices, accuracy, availability, security, or content of third-party websites or social media platforms. Contacting the Practice For appointment requests, billing questions, records requests, or non-urgent patient concerns, please use the appropriate contact option on our website or the secure patient portal. Please do not use social media to communicate urgent health concerns or private medical information. Social Media Safety Tips Think carefully before posting personal information online. Avoid sharing details that identify your location, home, workplace, or healthcare information. Ask permission before posting photos or information about another person. Review privacy settings on your social media accounts. Turn off location-sharing or GPS tagging when appropriate. Report bullying, harassment, impersonation, or suspicious activity directly to the social media platform and, when necessary, to local law enforcement. Last updated: June 19, 2026

Price Transparency At Your Best Life Medical eClinic, we believe patients should understand the expected cost of care before services are provided. We aim to make pricing clear, straightforward, and easy to review so you can make informed decisions about your health care. Our practice is primarily cash-pay and serves adults age 18 and older in Virginia through telehealth. We do not bill insurance directly. However, eligible patients may be able to use HSA/FSA funds or seek possible out-of-network reimbursement from their insurance plan using a superbill. How Our Prices Are Determined Our prices are based on the type of visit, time and clinical complexity involved, and services reasonably expected to be needed for your care. Your total cost may include: Telehealth visit fees Follow-up visit fees Medical weight-management or wellness program fees Optional membership fees Diagnostic review fees, when applicable Laboratory testing, imaging, prescriptions, or other services ordered through outside providers Some services may require additional evaluation, testing, treatment, or follow-up that cannot be fully anticipated before your visit. We will discuss recommended services and expected costs with you whenever reasonably possible before they are ordered. What Is Included in Your Visit Fee Your visit fee generally includes the telehealth evaluation, medical decision-making, treatment recommendations, and prescriptions when clinically appropriate. Your visit fee does not generally include: Laboratory testing or specimen-collection fees Imaging studies Prescription medication costs Pharmacy charges Specialist consultations Emergency department, urgent care, hospital, or in-person examination costs Fees charged by independent laboratories, imaging centers, pharmacies, specialists, or other third parties Outside providers and facilities set their own prices and billing policies. Your Best Life Medical eClinic does not control those charges. Insurance, HSA/FSA, and Out-of-Network Benefits Your Best Life Medical eClinic is a cash-pay practice and does not submit claims directly to insurance companies. After payment, patients may request a superbill for eligible services. A superbill is an itemized receipt that may be submitted to your insurance plan for possible out-of-network reimbursement. Reimbursement is not guaranteed and depends on your specific plan, deductible, coinsurance, coverage rules, and out-of-network benefits. Please contact your insurance company before your visit to ask about: Whether telehealth visits are covered Whether nurse practitioner services are eligible for reimbursement Your out-of-network deductible and coinsurance Whether a superbill is required Whether the specific service you are seeking is covered HSA/FSA cards may be accepted for eligible services. Patients are responsible for confirming whether a charge qualifies under their individual HSA/FSA plan. Laboratory, Imaging, and Prescription Costs If laboratory testing, imaging, medications, or referrals are recommended, these services may result in separate charges from outside providers. Whenever possible, we will discuss lower-cost options, self-pay options, and appropriate alternatives. However, final charges for outside services are determined by the laboratory, imaging facility, pharmacy, specialist, or other provider delivering that service. Patients are responsible for confirming costs and insurance coverage with outside providers before receiving services. Good Faith Estimates You have the right to receive a Good Faith Estimate explaining how much your medical care is expected to cost. Under federal law, patients who do not have insurance or who choose not to use insurance for care may request a Good Faith Estimate of expected charges before services are provided. You may request a Good Faith Estimate at any time by contacting our office. For scheduled services, estimates are generally provided when required by law. A Good Faith Estimate is an estimate only and does not include charges from outside providers, pharmacies, laboratories, imaging centers, specialists, hospitals, or other facilities unless specifically listed. If you receive a bill from Your Best Life Medical eClinic that is at least $400 more than your Good Faith Estimate, you may have the right to dispute the bill through the federal patient-provider dispute resolution process. For more information about your rights, visit the Centers for Medicare & Medicaid Services medical bill rights resources. Payment Responsibility Payment is due at the time services are scheduled or provided, unless another written arrangement has been made in advance. Patients are responsible for all charges associated with services provided by Your Best Life Medical eClinic and for any charges from outside laboratories, pharmacies, imaging centers, specialists, hospitals, or other providers. Prices, services, and available programs may change. We will make reasonable efforts to keep current pricing available on our website and discuss applicable fees before services are provided. Questions About Pricing We are happy to answer general questions about our practice fees before your appointment. For questions about visit pricing, programs, memberships, superbills, or Good Faith Estimates, please contact Your Best Life Medical eClinic through the patient portal or our website contact form. This information is intended to help you understand expected costs. It is not a guarantee of insurance coverage, reimbursement, or final charges. Updated: June 19, 2026

Public Records and Information Requests Your Best Life Medical eClinic, PLLC is a privately owned medical practice and is not a public body subject to the Virginia Freedom of Information Act (FOIA). Accordingly, the Practice is not required to provide records in response to FOIA requests. Medical records, billing information, business records, personnel information, and other Practice records are maintained and disclosed only as permitted or required by applicable law. Medical Record Requests Patients may request access to or copies of their own medical records in accordance with applicable federal and Virginia law. To request your medical records, please submit your request through the patient portal or contact the Practice directly. We may require verification of identity and a written authorization before releasing records. Medical records will not be released to family members, employers, attorneys, insurers, or other third parties without a valid written authorization from the patient or another legal basis for disclosure. For information about how we use and protect health information, please review our Notice of Privacy Practices. General Inquiries For non-medical questions about the Practice, services, scheduling, billing, or website information, please contact us through the patient portal or the contact information listed on this website. This notice does not limit any rights you may have under applicable privacy, medical-record access, or consumer-protection laws. updated: June 19, 2026